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Digital Banking
Mobile App
Design System
MySantander App
A consolidated mobile banking experience that replaces multiple fragmented tools with one coherent, scalable platform for customers and internal teams.
Context
Santander Germany operated multiple digital tools with different interfaces, patterns, and logic. Users constantly switched between them, struggling to form a consistent mental model and often abandoning tasks due to fragmentation and complexity.
Redesigned the full mobile banking experience, creating a unified navigation system that brings all services together into one coherent, scalable structure—replacing multiple disconnected entry points with a single, intuitive flow.
Role
UX Designer, UI, research, user flows, design system.
Timeline
2021 - 2024
Team
Product, engineering, brand & compliance teams across multiple workstreams.
Scope
Transform a scattered ecosystem into one unified, intuitive banking experience.
Impact
Redesigned the full mobile banking experience, creating a unified navigation system that brings all services together into one coherent, scalable structure—replacing multiple disconnected entry points with a single, intuitive flow.
Key Problems Identified
For users
Inconsistent flows and terminology
No clear structure across tools
High cognitive load during multi-step tasks
Confusion between overlapping features
For the business
Hard to scale new features across products
Increased support due to interface-driven issues
Redundant development effort
Weak alignment with brand and accessibility standards
My approach
1
Map the actual product ecosystem
Audited all legacy flows, identified overlaps, and analysed where users struggled most.
Insight: fragmentation wasn't a UI issue, it was structural.
2
Redefine the information architecture
Created a single, predictable structure that grouped tasks logically and reduced unnecessary branching.
Goal: one product, one mental model.
3
Build a unified interaction + design system
Redesigned patterns, components, and states to ensure consistency across all features.
Delivered a modern, accessible UI aligned with Santander's visual language.
4
Iterate through usability testing
Ran multiple sessions to validate navigation, flow clarity, and terminology.
Simplified steps, reduced friction, and clarified actions based on real behaviour.
5
Collaborate across product, engineering, and compliance
Aligned technical feasibility, regulatory constraints, and delivery phases to ensure the new experience could realistically scale.
Outcome
MySantander became the single digital entry point for Santander Germany, replacing years of fragmented experiences with a cohesive, user-centric app.
It delivered
Clear, predictable navigation across all banking tasks
Consistent behaviours and patterns
Reduced friction in key flows
A modern interface aligned with brand and accessibility
A scalable foundation for rapid feature development
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Digital Banking
Mobile App
Design System
MySantander App
A consolidated mobile banking experience that replaces multiple fragmented tools with one coherent, scalable platform for customers and internal teams.
Context
Santander Germany operated multiple digital tools with different interfaces, patterns, and logic. Users constantly switched between them, struggling to form a consistent mental model and often abandoning tasks due to fragmentation and complexity.
Redesigned the full mobile banking experience, creating a unified navigation system that brings all services together into one coherent, scalable structure—replacing multiple disconnected entry points with a single, intuitive flow.
Role
UX Designer, UI, research, user flows, design system.
Timeline
2021 - 2024
Team
Product, engineering, brand & compliance teams across multiple workstreams.
Scope
Transform a scattered ecosystem into one unified, intuitive banking experience.
Impact
Redesigned the full mobile banking experience, creating a unified navigation system that brings all services together into one coherent, scalable structure—replacing multiple disconnected entry points with a single, intuitive flow.
Key Problems Identified
For users
Inconsistent flows and terminology
No clear structure across tools
High cognitive load during multi-step tasks
Confusion between overlapping features
For the business
Hard to scale new features across products
Increased support due to interface-driven issues
Redundant development effort
Weak alignment with brand and accessibility standards
My approach
1
Map the actual product ecosystem
Audited all legacy flows, identified overlaps, and analysed where users struggled most.
Insight: fragmentation wasn't a UI issue, it was structural.
2
Redefine the information architecture
Created a single, predictable structure that grouped tasks logically and reduced unnecessary branching.
Goal: one product, one mental model.
3
Build a unified interaction + design system
Redesigned patterns, components, and states to ensure consistency across all features.
Delivered a modern, accessible UI aligned with Santander's visual language.
4
Iterate through usability testing
Ran multiple sessions to validate navigation, flow clarity, and terminology.
Simplified steps, reduced friction, and clarified actions based on real behaviour.
5
Collaborate across product, engineering, and compliance
Aligned technical feasibility, regulatory constraints, and delivery phases to ensure the new experience could realistically scale.
Outcome
MySantander became the single digital entry point for Santander Germany, replacing years of fragmented experiences with a cohesive, user-centric app.
It delivered
Clear, predictable navigation across all banking tasks
Consistent behaviours and patterns
Reduced friction in key flows
A modern interface aligned with brand and accessibility
A scalable foundation for rapid feature development
Back to Portfolio
Want to check other projects?
View RustSkill
View Hipoges
Back to Portfolio
Digital Banking
Mobile App
Design System
MySantander App
A consolidated mobile banking experience that replaces multiple fragmented tools with one coherent, scalable platform for customers and internal teams.
Context
Santander Germany operated multiple digital tools with different interfaces, patterns, and logic. Users constantly switched between them, struggling to form a consistent mental model and often abandoning tasks due to fragmentation and complexity.
Redesigned the full mobile banking experience, creating a unified navigation system that brings all services together into one coherent, scalable structure—replacing multiple disconnected entry points with a single, intuitive flow.
Role
UX Designer, UI, research, user flows, design system.
Timeline
2021 - 2024
Team
Product, engineering, brand & compliance teams across multiple workstreams.
Scope
Transform a scattered ecosystem into one unified, intuitive banking experience.
Impact
Redesigned the full mobile banking experience, creating a unified navigation system that brings all services together into one coherent, scalable structure—replacing multiple disconnected entry points with a single, intuitive flow.
Key Problems Identified
For users
Inconsistent flows and terminology
No clear structure across tools
High cognitive load during multi-step tasks
Confusion between overlapping features
For the business
Hard to scale new features across products
Increased support due to interface-driven issues
Redundant development effort
Weak alignment with brand and accessibility standards
My approach
1
Map the actual product ecosystem
Audited all legacy flows, identified overlaps, and analysed where users struggled most.
Insight: fragmentation wasn't a UI issue, it was structural.
2
Redefine the information architecture
Created a single, predictable structure that grouped tasks logically and reduced unnecessary branching.
Goal: one product, one mental model.
3
Build a unified interaction + design system
Redesigned patterns, components, and states to ensure consistency across all features.
Delivered a modern, accessible UI aligned with Santander's visual language.
4
Iterate through usability testing
Ran multiple sessions to validate navigation, flow clarity, and terminology.
Simplified steps, reduced friction, and clarified actions based on real behaviour.
5
Collaborate across product, engineering, and compliance
Aligned technical feasibility, regulatory constraints, and delivery phases to ensure the new experience could realistically scale.
Outcome
MySantander became the single digital entry point for Santander Germany, replacing years of fragmented experiences with a cohesive, user-centric app.
It delivered
Clear, predictable navigation across all banking tasks
Consistent behaviours and patterns
Reduced friction in key flows
A modern interface aligned with brand and accessibility
A scalable foundation for rapid feature development
Back to Portfolio
Want to check other projects?
View RustSkill
View Hipoges